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An Immigration Law Podcast

An Immigration Law Podcast
Immigration lawyers Chantal Desloges and Cathryn Sawicki examine the current state of Canadian immigration law, breaking down policy, practice, procedure, and recent cases from across the country.

Tune in to hear tales from the trenches, practical advocacy tips, and business advice for immigration law practitioners. Each episode features distinguished guests from across Canada. From the publisher that brought you the Immigration Law Series, Emond Publishing presents Welcome Home: An Immigration Law podcast.

Episode 9 - What Do Clients Look for in a Lawyer?

Has a client ever mentioned why they chose you? Have you ever asked? If you had to guess what matters most to your clients when selecting a legal representative, what do you imagine their answer would be?   

In this episode, Chantal and Cathryn explore a client’s perspective and learn about the surprising things that matter most to a client seeking representation in an immigration law case. They interview two Jane Does, anonymous clients who discuss their processes for selecting a lawyer/consultant, describe the behaviours that would immediately disqualify someone, and share their expectations regarding truthfulness, responsiveness, and empathy. If you thought an untarnished track record of success was the most important thing you could advertise to a potential client, think again – it may be time to brush up on your "bedside manner" instead.  

Other topics include:  

  • Cultivating an authentic connection with your clients and the role of honesty from both sides – keeping in mind the timeless wisdom of “under-promise and over-deliver."

  • The importance of empathy when dealing with cases that have life-changing implications for your clients – and how to deliver bad news in the kindest way possible. 

  • A personal story of how Jane Doe dealt with the threat of deportation and how one person made the eventual experience of deportation more tolerable for her. 

What should you do when faced with an area of law that you are unfamiliar with? In this segment of “What I Wish I Knew,” Chantal and Cathryn offer their insights into navigating this tricky situation.

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The Hosts of Welcome Home

Chantal Desloges Headshot

Chantal Desloges

Chantal is certified by the Law Society of Upper Canada as a specialist in both citizenship/immigration law and refugee law. She was called to the Ontario bar in 1999, and was an associate and subsequently a partner at Green & Spiegel law firm until 2010, when she established her own law firm, Desloges Law Group Professional Corporation. Her practice encompasses every possible area of Canadian citizenship, immigration, and refugee law, such as business class applications, skilled workers, family sponsorships, work and study permits, refugee cases, and citizenship applications, as well as appeals and judicial reviews of refused cases.

Chantal taught immigration law at Osgoode Hall Law School in 2000-1, and served as curriculum coordinator and lecturer for the Seneca College Immigration Practitioner Certificate Program from 1999-2010. She currently teaches current and aspiring immigration consultants at both IMEDA and Herzing College.

In March 2012, Chantal was awarded the Queen's Diamond Jubilee Medal, and in May 2012 she was awarded the Canadian Bar Association Young Lawyers' Pro Bono Award. In 2013, she was appointed by the minister of justice to serve for a three-year term on the Federal Court Rules Committee, and was reappointed for a further three years in 2016. In 2014, Chantal was elected to the Executive of the Canadian Bar Association, Immigration Section, where she continues to serve.

Cathryn Sawicki Headshot

Cathryn Sawicki

Cathryn Sawicki is a Canadian immigration lawyer and the Global Business Immigration Services Team Lead at PwC Law LLP. She has particular expertise in the area of compliance, inadmissibility, and corporate strategic immigration solutions.

Cathryn is a member of the Canadian Bar Association (CBA), the Ontario Bar Association, and the Law Society of Upper Canada. She completed her law degree at Osgoode Hall and earned a Certificate in Canadian Immigration with high honours.

She has lectured before the Law Society of Upper Canada, Federated Press, Professional Development Seminars, the CBA, and other organizations. She has appeared on CBC television and radio, Rogers TV, CFRB 1010, and CKNW radio as a guest speaker. Cathryn has also been interviewed for various newspapers and online articles and has taught immigration law at various colleges and law schools across Canada.