Return Policies for Bookstores and Wholesalers
Select print products may be returned within one year of the invoice date for a full credit or refund, provided the products are in saleable condition and in their original packaging with the shrink-wrap unbroken. Final Sale print products are not eligible for return. Claims for damaged, incorrect, or short-shipped titles must be submitted within 10 days of the delivery date. Claims for defective books can be directed to firstname.lastname@example.org. All credit notes must be used within one year of the credit note being issued.
Bookstores that have purchased eBook PIN or Access codes for resale can request a return for codes that have not been re-sold or redeemed. eBook purchases made online at emond.ca are considered final sale and may not be returned for refund or credit.
Bookstores may return a maximum of 25% of the quantity ordered in the original invoice.
Requesting a Return
All returns require a Return Authorization number (RA#). This helps us serve you more efficiently and expeditiously. Returns without an RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you include the product title, ISBN, invoice number, the quantity being returned, and reason for the return. Only books in resaleable condition (no damage, no stamping, no stickers, still in original shrink-wrap) will be accepted for a credit or refund. To request your RA#, please contact email@example.com
Returns must be shipped to our warehouse at:
1145 Nicholson Road, Unit 1
Returns shipped to our corporate office will be refused and returned to the sender at the sender’s expense. Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser.