Gordon Barnard holds a Bachelor of Arts degree with a major in psychology from Concordia University in Montreal and is a retired professor of Human Resources Management. After working in the private sector at such organizations as Bell and Honda, he joined the faculty of the School of Business, IT and Management at Durham College in 1989. For a number of years, Gordon was a member of the union–management Workload Monitoring Group at Durham, tasked with dealing with faculty members’ issues regarding workload, as outlined in the college’s and union’s collective agreement, prior to the possible submission of a grievance. The focus of the group was to negotiate a solution that would prove acceptable to both college management and faculty. Gordon co-developed and co-taught professional development courses in dispute resolution at Durham College that led to the creation of this text. He retired in 2016.